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HELP - Web-Based Email Account Limitations

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Web-Based Email Account Limitations

Through the course of using your Web-Based Email account, you may encounter the following limitations.
Incoming Mail Size
There is a 30MB limit per email message you receive. Messages larger than 30MB are rejected by our incoming server and a bounceback message is sent to the sender. There is no limit on the number of email messages you can receive.
Outgoing Mail Size (SMTP Relay)
There is a 30MB limit per email message that you send using SMTP, including file attachments, which have a size limit of 20MB total. Messages larger than 30MB are rejected by our outgoing server and you are notified.

NOTE:  The receiving mail server may have different size restrictions. Many mail providers and ISPs will reject mail larger than 5-10 MB.

Outgoing Mail Size (Web-Based Email)
There is a 30MB size limit per email message, which includes file attachments. Meaning, your message cannot exceed 30MB in size, including accounting for the size of your file attachments. File attachments have a size limit of 20MB total.
Number of Addresses (SMTP Relay & Hosted Exchange Email)
You can send messages to up to 100 total addresses per email message. Even if you are below your limit of the number of relays per day, a message is rejected if you specify more than 100 unique recipients.
Number of Addresses (Web-Based Email)
Web-Based Email does not limit the total number of messages you can send per day; however, there is a limit of 100 addresses on a single email message. The 100 addresses may be included in any combination of the To, CC, and BCC fields. If there are more than 100 total addresses, the Compose window shows an error and the message is not sent. You must revise the recipient list and then resend your message.

Counting recipients: Web-Based Email expands any distribution lists and aliases to their actual recipients. Any duplicate addresses in the To, CC, and BCC fields are removed.
Address Book
You can add up to 10,000 contacts to your Address Book.
Address Book Importing
You can import up to 2,000 contacts at one time to your Address Book.
Distribution Lists
You can add up to 100 contacts to a single distribution list.

How Many Email Messages Can I Send Per Day

Your email account includes 250 SMTP relays per mailbox, per day.  Each address listed in the CC and BCC fields count against your daily limit.  One relay consists of an email message sent to one address using the SMTP service.  Therefore, you can send up to 250 messages per day, per mailbox.  Your SMTP relay limit resets once each day, approximately every 24 hours.
If you need more than 250 relays for your mailbox, you can purchase additional relay packs (in packs of 50).  You can use a maximum of 500 SMTP relays per day, per email account.  If you want to use more than 500 relays per day, you can distribute SMTP relays across multiple email accounts.
The SMTP relay service is provided to you as a feature of your email account. This service is not set up by default. You must set up the service when you configure your email account settings.


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